Preorder cancellations and refunds
Contact The Family as soon as possible if you need to request a cancellation. A family member reviews the order stage, payment status, and any work already completed before confirming what options are available. A request is not automatically approved.
If a refund is approved, it is returned through the original payment method whenever available. Posting time is controlled by the payment provider and your financial institution. Orders already shipped or completed may not be eligible for cancellation except where applicable law requires otherwise.
Damaged, lost, delayed, or refused deliveries
Send the order number and a clear description of the issue. For visible damage, keep the product, inner packaging, outer package, and shipping label, and include clear photos when possible. Do not discard them until a family member has reviewed the request.
Carrier scans and shipment records are part of the review. A replacement, reshipment, refund, or other resolution depends on the specific facts, carrier process, product condition, and applicable law; no outcome is guaranteed before review.
Address corrections and reshipment
Review the full delivery address before payment and contact The Family immediately if a correction is needed. Once a carrier accepts a package, an address change may not be possible. If a new shipment is available, any additional charge will be explained before you approve it.
Product changes and substitutions
The Family will not silently substitute a product or change an order. If living plants, natural conditions, inventory, or another issue affects fulfillment, a family member will contact you with the available options before any substitution or material order change.
Privacy and data retention
Carolina Cure uses account, contact, delivery, payment-status, and order information to operate the site, provide support, fulfill purchases, maintain required records, and protect the service. Service providers may process the information needed for their role, such as account hosting, payment processing, email delivery, or shipping.
Records are kept for as long as reasonably needed for these purposes and for applicable legal, accounting, security, and dispute requirements. Do not send sensitive information that is not needed to answer your request.
Optional marketing and unsubscribe choices
Grow notes, drop alerts, and promotional messages are optional. Transactional messages about an account, payment, order, or support request are separate. Use the unsubscribe link in a marketing email when provided, update the preference in your Family account, or contact The Family from the subscribed address to request removal.
Account access, correction, and deletion requests
Use your Family account to update available profile fields. For an access, correction, or deletion request that is not available there, write from the account email address. We may need to verify identity before making a change. Some transaction, legal, security, or dispute records may need to be retained even after an account-access request is completed.
Response expectations
A family member reviews requests personally. Carolina Cure does not publish a guaranteed response window. Include the order number and the key facts in the first message so The Family can review it efficiently. Do not submit duplicate payments or repeated forms while a payment or order issue is under review.
Contact The Family